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Taylor Swift And Ticketmaster Are Providing Crisis Response Lessons For Business Leaders

Last week’s concert tour ticket crisis involving Taylor Swift and Ticketmaster is a rare situation … [+] in which both sides of a corporate emergency have teachable moments that business executives should keep in mind when their companies have a crisis.. (Photo by Amy Sussman/Getty Images)

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Last week’s concert tour ticket crisis involving Taylor Swift and Ticketmaster is a rare situation in which both sides of a corporate emergency have teachable moments that business executives should keep in mind when their companies have a crisis.

“On Thursday, Ticketmaster canceled its planned public sale of tickets to the singer’s Eras Tour after several tiers of presales for fans went awry,” the New York Times reported. “The company cited ‘extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand.’”

Ticketmaster did not immediately respond to a request to…

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